Refund Policy –

At NeuraSecure, we aim to deliver reliable and transparent services through our website vulnerability scanner. This Refund & Cancellation Policy explains how refunds, cancellations, and billing issues are handled.

1. Subscription Plans & Payments

NeuraSecure offers both free and paid subscription plans for accessing advanced features of our website security scan and vulnerability scanner online.

All payments are billed in advance on a monthly or annual basis, depending on the plan selected.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• You were charged incorrectly due to a billing error
• You experienced a verified technical issue that prevented access to paid features
• Duplicate or accidental payments were made

Refund requests must be submitted within 7 days of the payment date.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Partial use of subscription services
• Change of mind after purchase
• Failure to cancel a subscription before renewal
• Misinterpretation of scan results or service expectations
4. Cancellation Policy

You may cancel your subscription at any time from your account dashboard. Cancellation will stop future billing, but access to paid features will remain active until the end of the current billing cycle.

5. How to Request a Refund

To request a refund, contact us with the following details:

• Registered email address
• Transaction ID or invoice number
• Reason for the refund request

Email: [email protected]

6. Processing Time

Approved refunds will be processed within 7–10 business days and credited back to the original payment method.

7. Policy Updates

NeuraSecure reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact Us

For questions regarding refunds or cancellations, contact our billing team:

[email protected]